Server

Could not find file 'C:\inetpub\wwwroot\Update Service Server\Data\default\FileStorage\B4\52DDC2BCA0BCEA14032684A1CCC4C8B6B77665.zip'.

Cause

You may receive this message or a similar message if any of these conditions are true:

• The file does not exist on server
  • due to anti-virus software has quarantined the file.
  • due to the file storage directory setting was changed to a new location.
  • due to the server was moved to another machine.

Resolution

To resolve this problem, use any one of the following methods, depending on the cause of the problem:

• Check the anti-virus software and restore the file if it was quarantined.
  • To prevent this from happening, add the server directory and the file storage directory to the anti-virus exclusion list.
• If the file storage directory setting was changed, the files must be moved from the old location to the new one.
• If the server was moved to another machine, the files in the file storage directory must be moved to the new machine.

Note

You can see the file storage directory location in the server's user interface, under Settings or in the appsettings.json in the server directory.

Default file storage directory is C:\inetpub\wwwroot\Update Service Server\Data\default\FileStorage.

Default server directory is C:\inetpub\wwwroot\Update Service Server.

Failed to save settings. The IIS application identity does not have permission to write to appsettings.json.

Cause

You may receive this message if any of these conditions are true:

• The IIS Application Pool identity for the Update Service Server site does not have write access to appsettings.json.
• The IIS Application Pool identity does not have modify access to the Update Service Server directory.
• The site is running under a custom service account that does not have sufficient NTFS permissions.

Resolution

To resolve this problem, use any one of the following methods, depending on the cause of the problem:

• In IIS Manager, locate the Update Service Server site and identify which Application Pool it uses.
• Check which identity that Application Pool is running under.
• Grant that identity Modify permission to appsettings.json or to the Update Service Server directory.
• If the site runs under a custom service account, grant that account the required NTFS permissions.

Note

The default server directory is C:\inetpub\wwwroot\Update Service Server.

The settings file is C:\inetpub\wwwroot\Update Service Server\appsettings.json.

The default IIS site name is Update Service Server.

The default Application Pool name is Update Service Server.

If the Application Pool uses ApplicationPoolIdentity, grant permission to IIS AppPool\Update Service Server.